It takes around 1-8 hours of turnaround time for even simple problem resolution. When it takes an extremely complicated process and time to solve a simple problem, you start looking for opportunities to improve it. During the same time, Nikhil and Aniket were facing issues with small things like getting the internet service changed, phone number changed, and whatnot. As a result of which, a lot of e-commerce businesses didn’t want to pay Amazon commissions and moved to their own online shops.
The pandemic pushed retail spending much more than expected. Nikhil and Aniket, the co-founders of Limechat strongly believed in the problem statement they are solving which led to the next step in conversational marketing - World’s first level 3 conversational AI. When you believe in something so strong, it goes a long way. They believe that they won’t be able to break them. Why? They are used to being chained with the same chain since they were small. Still, the elephants never try to break them. Have you ever noticed how big elephants are chained using small, thin chains? These chains are not strong enough to hold them.
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